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Home
PROFESSIONAL
  • Professional Summary
  • LinkedIn
  • Testimonials
  • Video Profile
  • Certifications
  • Help Desk
  • Executive Support
  • Mentoring
  • Leadership
  • IT Support
  • Classified Projects
  • Code of Conduct
  • Customer Service
Personal
  • Sarah Everard
Information
  • Tools
Contact Me
More
  • Home
  • PROFESSIONAL
    • Professional Summary
    • LinkedIn
    • Testimonials
    • Video Profile
    • Certifications
    • Help Desk
    • Executive Support
    • Mentoring
    • Leadership
    • IT Support
    • Classified Projects
    • Code of Conduct
    • Customer Service
  • Personal
    • Sarah Everard
  • Information
    • Tools
  • Contact Me
  • Home
  • PROFESSIONAL
    • Professional Summary
    • LinkedIn
    • Testimonials
    • Video Profile
    • Certifications
    • Help Desk
    • Executive Support
    • Mentoring
    • Leadership
    • IT Support
    • Classified Projects
    • Code of Conduct
    • Customer Service
  • Personal
    • Sarah Everard
  • Information
    • Tools
  • Contact Me

Certifications

Qualification

Customer Care & Help Desk

ITIL 4

Customer Service Certification

Help Desk Professional Certification

Help Desk Manager Certification  

Principles of Service Management

Culture of Services: Paradox of Customer Relations

The Importance of interpersonal skills

Managing Business Relationships 

Developing high trust work relationships

Communication and Interpersonal Skills at Work 

Communication Strategies for a Virtual Age

Effective Questioning for Call Handlers 


Cybersecurity

Certified Computer Forensic Examiner  

Official Secrets Act, United Kingdom  

Computing Technology Industry Association A+ Certification  

Network Defense Management

The Cyber Security Landscape

Computer Forensics

Identifying and safeguarding PII  

Social Networking 

100W - Operational Security (OPSEC) for Control Systems  

210W-09 Cybersecurity for Industrial Control Systems - Attack Methodologies

210W-06 Cybersecurity for Industrial Control Systems - Current Trends

Cyber Security Awareness 

Anatomy of a Hack

Issuing Body


ITSM

Mid-Warwickshire College (UK)

Udemy

Udemy

Hanken School of Economics (Finland)
Kyoto University (Japan) 

Open University (UK)
Open University (UK)

Open University (UK)

University of Leeds (UK)
University of Toronto (Canada)

University of East Anglia (UK) 



IACRB
UK Government
CompTIA
Coventry University (UK)
Coventry University (UK)
InfoSec Institute
United States Department of Defense
United States Department of Defense
U.S. Department of Homeland Security
U.S. Department of Homeland Security
U.S. Department of Homeland Security
U.S. Department of Homeland Security

National Counter Intelligence & Security

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