These customer testimonials are from real people who it was my privilege to serve as an IT Professional. They took it upon themselves to write a note of praise to my supervisor, or produce a written reference for a future employer.
I submit them here in my portfolio, unedited, for your review.
"I recommend and rate Nick Lancaster very highly as a Supervisor in the IT department here at Walbridge. He is very knowledgeable in his daily operations. Nick has a GREAT personality, well respected, hardworking and will do his very best to do an outstanding job for whomever he works for!"
"Nick is dedicated to not only helping everyone at Walbridge with their IT needs but providing exceptional service and professional attitude every time. His attitude and quick response to projects is a true asset to the company and to the IT department."
"I worked for Nick Lancaster as an intern during my earliest days at Walbridge. He was a very attentive supervisor and helped me join Walbridge as a full-time employee in the Estimating/Engineering Department. He also has been a mentor to me during 2012 and helped me further advance my career at Walbridge by setting realistic and achievable goals and encouraging me to further my education which I am in the process of now. He was a great boss and a great mentor as well!"
"Nick is always ready and willing to help. Definitely looks to accomplish the task at hand as opposed to finding reasons or excuses to prolong or avoid.."
"Nick is very customer-focused. My interactions with him have always been positive. Whenever I have needed a quick turnaround to solve an IT issue, Nick is the go-to person, and he always delivers."
"Nick is the utmost professional and knowledgeable IT manager."
"Nick has been very professional, responsive and most of all very pleasant to inter-react with."
"Nick is a true IT professional who anticipates your requirements and is always glad to help resolve any problems. You can always depend on him for help in a pinch. He is an invaluable asset to Walbridge and his colleagues."
"Mr. Lancaster has always been very helpful and courteous in responding to my IT questions and issues. It is nice to know we have someone in our company that will respond and resolve any and all our requests quickly and efficiently."
"No matter the situation, Nick is always willing and eager to help. He consistently maintains a friendly and positive attitude, which makes working with him and our IT department enjoyable. He responds to IT requests in a timely manner and ensures that all members of his department deliver quality customer service and satisfaction. Nick is a great asset to our organization."
"Nick is a true professional. Most of the times that I dealt directly with Nick was when I had an IT Emergency or Urgent Need. Nick always reacted professionally and either took care of the issue himself or assured that the proper resources were assigned. He always follows up and follows through . . . he can be trusted and counted on."
"Nick has assisted both myself and the Walbridge Florida Group in a number of IT related initiatives over the last several years. Nick has always been professional, attentive and proactively responsive to any requests coming from our Group."
"I have had the pleasure to work with Nick on several occasions. He has always been courteous, knowledgeable, and quick to solve my issue at hand. He is very personable and I would highly recommend him."
"Nick has been instrumental in keeping our IT department organized and making it into a “customer” focused system – with the customers being the people he serves within the Walbridge organization. In all my dealings with him, he has been organized and professional and puts forth a can-do attitude."
"Nick is one of the most helpful and hard-working colleague's I have come across. He welcomes every interaction I have with him pertaining to my IT questions and is able to solve them swiftly while informing me of the issue I experienced, and how I can solve it in the future on my own. He is always is a great mood and takes the time to get to know you as a friend, not just a co-worker. He is always in a great mood and comes to work every day with a positive attitude!"
"I have worked with Nick since my arrival at DFM in 2010. He has been the "go to" for the majority of my IT issues regardless of how large or small. Every interaction with him has been professional, courteous, and timely. Nick's attitude is truly, "How can I be of service?" He understands that my productivity depends on his support - and he has never let me down. If you have need for a very knowledgable, courteous, professional IT technician who would be an asset to your team, I highly recommend Nick Lancaster."
"I know Nick to be a very capable and conscientious technician. His technical knowledge is outstanding. He has always displayed the utmost patience and professionalism in dealing with any of my IT issues."
"Nick Lancaster is very knowledgeable in his field and understands the importance his success has on each project. His expertise is critical to ensure that every project runs smoothly."
"Nick worked on numerous I.T. projects for me. Sometimes it was coordinating "basic set-up" and other times it was for much more sophisticated IT problems. Nick has always done an excellent job and is very professional."
"It was a privilege to work with Nick for just over 4 years at Walbridge. Nick was a professional in every respect. Knew his field and most important was able to fix every problem I brought him and explain the problem and the fix in words that I could understand."
"It is always a pleasure to work with Nick. He is an extremely detailed and knowledgeable Manager who sets the standard for quality, reliability, and professionalism when solving any issues whether for an individual or the entire project team. Nick’s managerial skills and attention to detail assures that when there is a problem, either Nick or his team of IT professionals are there for you to resolve the issue and get you or your team back on track. Nick is a tremendous asset to have as part of the Walbridge team!"
"I have had the pleasure of working with Nick for the past six years. He is truly a professional in how he conducts business and is extremely accommdating in getting solutions in a very short timeframe. His IT knowledge and problem solving skills are umatched. He is someone you can always count on."
"Nick is an extremely talented and knowledgeable IT professional. He approaches all tasks, even the simplest, with the same high level of expectations for resolution. Nicks relaxed, but confident attitude allows him the ability to influence this same work ethic and attention to detail to his coworkers and everyone he lends a hand to on a daily basis. I would definitely recommend Nick for any environment requiring a skilled and competent solutions manager."
"Nick is always very helpful when it comes to any IT issues that I have had through the years. He is professional, quick and efficient, prompt and thorough in all the work he does. Nick is a great person to work with and the "go-to" guy for my computer questions."
"Nick is a dedicated and results orientated IT professional at our company. His professionalism and sincerity make him a pleasure to work with. He is always willing to go the extra mile and is a keen problem solver."
"People do business with people and Nick is a person that anyone would enjoy doing business with. Having the opportunity to work with Nick meant that if there was an issue with any of the technology in the office, he was right there to fix it...with a smile and the ability to explain what caused such issues. He is an invaluable asset to any company not only because of his expertise, but because he is a pleasure to interact with and I happily give him my highest endorsement."
"One of the best I've run across. Out of the IT professionals at our company, Nick is the most customer focused. He takes on the customer's problems as his own. He is not in it for the sake of IT, but rather as a means to serve his clients."
"Nick has always been a pleasure to work with and has a great attitude towards his work. He is very effective at what he does and always yields great results!"
"Nick is the most knowledgeable, courteous, and service oriented IT professional that I have had the privilege of working with at Walbridge. Whenever I or my project teams have had any computer issues, whether it be in the field or home office, Nick has always found a timely solution. It is always a relief to see Nick's smiling face, because you know your issues will get resolved the first time."
"I have worked with Nick for several years at Walbridge, Nick is very knowledgeable and goes out of his way to work with you to complete the task at hand. If Nick is involved in the fix then you know it will be done correctly the first time."
"With the ever increasing demands on our IT department, Nick has always gone above and beyond to provide great service to to all of us at Walbridge. Nick is a great asset to our company."
"Nick has always been very helpful when it comes to any IT issues that I have encountered. He is prompt and thorough in all the work he does. Nick is a great co-worker and wonderful to work with!"
"Nick Lancaster is an extraordinary worker who excels at his responsibilities. He does an amazing job of setting customer expectations properly and is extremely passionate about his work. There have been many times I have been in a pinch and he has always been a phone call away, eager to help resolve the issue. Nick’s commitment to quality and ethics is unmatched. He is a tremendous worker and is an asset to any organization."
"Nick is a detailed-oriented manager who ensures that his employees provide top-notch customer service. He is very intelligent and approachable. He has a way of explaining IT issues to non-IT people that help you to understand. Nick has an amazing way to problem solve and find ways to not only make the customer happy but also to help save in costs as well."
"I guess you could consider me one of Nick's internal clients. His ability to maintain composure, respect and commitment to completing a task should be commended. Also, his proactiveness for his own continuous professional development/learning became an asset to our organization by his ability to stay current (if not ahead) of industry trends. Nick is a great catch for any organization and I believe would be able to adapt/accept new roles and challenges with perseverance."
"Nick was my go to IT professional when i had any problems with my computer, to the point that i would try to work around our company policy of logging a ticket just so i would get directly to Nick. Even after he was promoted beyond support and into company security, I still reached out to him. I can't think of any IT problems that i had that he couldn't solve. I sometimes feel like IT support expects me to be more computer savvy when they work with me, even though i don't expect them to know how to build an a 12 story academic building. Nick NEVER made me feel that way. He was always a pleasure to work with and he will be a great addition to whatever team recognizes his value and brings him aboard."
"Nick assisted me many times in my 8 years at Walbridge. Many times it was in a moment of duress and Nick handled things calmly and swiftly. He was a great coworker, handling his business professionally and very proficiently. He is incredibly kind and knowledgeable and valuable."
"I’ve had the pleasure of personally working with Mr. Lancaster for over the past 10 years @ Walbridge. Mr. Lancaster has been nothing less than a consummate professional with an extremely high degree of professionalism and a keen sense of business acumen. I would highly recommend Mr. Lancaster for any position. Please feel free to contact me if needed."
"Throughout my many years of working with Nick, I found him to consistently demonstrate top-notch IT support. Nick demonstrated confidence, technical knowledge, and efficient results. He was a go-to person that knew how to resolve technical issues with great communication skills and excellent follow-through."
"As IT lead Nick was always very professional and helpful, while maintaining a good sense of humor; an absolute asset. His determination to safe computer use, prevention of malware, and computer hacking, were paramount. He was instrumental in starting the monthly IT Security Moment, which guided us in what to look for from cyber criminals; this was invaluable both at the office and at home.
He would be an asset to any company."
"I worked with Nick for over 17 years at Walbridge. He was always a pleasure to work with and was VERY effective at his job. I could always count on him to address my problems and take care of faster than any of the others I have dealt with during my tenure. He will make an excellent asset to any company,"
"I am a Director of Design/Engineering at Nicks former employer. When I had need of IT services working with Nick was a pleasure. Nick was always a great problem solver who acted professionally but in a personal manner. I have worked with Nick his entire career at his former employer. This same attitude was followed by the personnel who worked for Nick. In our company this is a high pressure job where beyond the needs of dealing with just the day to day problems of keeping all of the licensing, replacement and selection of equipment up to date, every problem was a reason that was keeping the operating personnel from being productive. As security became more of an issue, Nick was on top of it and not only kept the systems safe but was part of the company effort to keep everyone knowledgeable on the most current threats. I have no reservation at recommending Nick as I know that Nick would be a positive asset to any organization."
"Nick Lancaster is always professional, courteous, prompt in response to any problems that were presented to him. Nick is knowledgeable and was always able to resolve my computer problems or knew who could and got it resolved quickly."
"Working with Nick was always a pleasure. He helped me deploy a blue tooth beacon solution. He ran the extra mile by helping to troubleshoot and train the new system. He would be an asset to any IT Department."
"Nick is an amazing team member, if I was stuck on an island and could only pick one IT guy to be with me he would be the one! His people skills along with his vast computer knowledge surpasses anyone else I have ever worked with! Nice will fit with any team he chooses to work with and be their biggest asset!!"
"As an IT professional at Walbridge, Nick was the one resource that most of us out of town and out of country supervisors could always count on to resolve issues on site quickly and efficiently. Nick is the type of professional who takes pride in knowing the needs his team are met right away, with a great attitude.
I highly recommend Nick's talents and abilities to anyone."
"I have worked with Nick for over 15 years. Nick has always been very professional, very helpful, and always attentive to my requests. I often had a need to seek out his technical assistance and advice, and was never left with an unresolved issue. If Nick didn't have an immediate solution, he would either research it for me, or steer me to someone who could help. He would then follow up with me to assure my issue was resolved. His cheerful, "can do" attitude was always welcome, and will be missed. Were it not for the COVID-induced recession we will now be entering, Nick would certainly still be working here at Walbridge."
"I have known Nick since 2006 as an IT professional. I have always known him to be professional, knowledgeable, honest, loyal, and hard-working. Based on our experience together, I can confidently recommend Nick for any IT position base on my experience work with him."
"Nick always handled the tasks with such calm and speed; I have literally never seen the man frustrated. He just comes in and does what he has to do; nevertheless, he does such a good job. When the threat of cyber security became a reality for our company; Nick became the champion and was the major reason we were able to experience a newly found focus towards this subject. I strongly recommend Nick because he is loyal, dedicated and always reliable."
"Nick worked with me and my teams for 17 years. His assistance was always great with technical knowledge. Furthermore Nick always chatted about family and events to make anyone and everyone feel comfortable."