Most organizations that operate an IT Help Desk have traditionally seen it as a basic troubleshooting and ticket logging service.
Imagine a Help Desk that can resolve all issues with a one-call resolution. Instead of a junior IT representative in the role, imagine how much more powerful the Help Desk is when operated by an experienced, senior IT professional.
Your customers or employees would return to productiveness faster. Your technician team could focus on the truly complicated issues. You would create a single point of contact, an ambassador, that employees will rely on and trust.
Don't take my word for it, read what others have said.
I have an extensive IT career, covering over three decades, and I excel and thrive in the Help Desk environment. My soft skills have been tuned and perfected over years of experience.
I am passionate about customer care and service.
Should a large, critical issue face the organization, I am thoroughly capable of working alongside technicians, often at a higher level. I am able to triage and multitask issues, all while remaining calm and personable.
There is no role I feel a greater sense of accomplishment from than the Help Desk.
"Nick is one of the most helpful and hard-working colleagues I have come across.
He welcomes every interaction I have with him pertaining to my IT questions and is able to solve them swiftly while informing me of the issue I experienced, and how I can solve it in the future on my own.
Nick takes the time to get to know you as a friend, not just a co-worker. He is always in a great mood and comes to work every day with a positive attitude!"