Professional Summary
Quality
Integrity
Integrity
Integrity
Integrity
Integrity
Passion
Integrity
Passion
Nick J Lancaster
English by birth, Nick emigrated to Michigan, USA in 2002, and now has dual US/UK citizenship.
Prior to 2002, Nick operated in Birmingham, Liverpool, Manchester and London in the UK, and Dublin, Ireland.
Since 2002 he has operated in Detroit, Tampa, Charlotte, San Antonio and Pittsburgh in the United States, Windsor, Canada, and Abu Dhabi in the UAE.
Worked in support roles of various sectors, including corporate, legal, construction management, manufacturing, and government.
Highly experienced IT Support professional with well over three decades of experience in the IT industry focusing on Leadership, Help Desk Management, Senior Executive IT Support, Information Security, Project Management, Classified Projects, and System Administration.
Specialized in areas including supporting software, hardware, and network requirements, fighting malware, implementing network security, and providing excellent customer service. Highly organized, passionate, and articulate.
Able to achieve results others believed to be impossible, delivers consistent and significant success.
Skill Set
- Support of Senior Executives
- Attention to Detail
- Communication
- Computer Forensics
- Critical Thinking
- Customer Care and Service
- Data Security and Storage
- Hardware Support
- Help Desk Management
- Help Desk Support
- Imaging
- Information Security
- Interpersonal
- Leadership
- Management
- Mentoring
- Multi-tasking
- Network Administration
- Network Security
- Operations Management
- Patch Management
- Problem Solving
- Procedure Creation
- Project Management
- Public Speaking
- Server Administration
- Software Documentation
- Software Support
- System Administration
- Teamwork and Delegation
- Time Management
- Training
- Trend Analysis
- Triage
- Troubleshooting
“One of the best I've run across. Out of the IT professionals at our company, Nick is the most customer-focused. He takes on the customer's problems as his own. He is not in it for the sake of IT, but rather as a means to serve his clients.
I have worked with Nick for over 15 years. Nick has always been very professional, very helpful, and always attentive to my requests.
I often had a need to seek out his technical assistance and advice and was never left with an unresolved issue. If Nick didn't have an immediate solution, he would either research it for me or steer me to someone who could help.
He would then follow up with me to assure my issue was resolved. His cheerful, "can do" attitude was always welcome and will be missed.
