Customer Service
My Ten Commandments of Customer Service
- Treat end-users as customers.
- Teach customers how to solve problems.
- Pay attention to customer needs, goals, and concerns.
- Ask the right troubleshooting questions.
- Work towards long-term solutions, instead of short-term fixes.
- Apologize and take ownership of problems.
- Focus on solutions, not on blame.
- Put yourself in the customer's shoes.
- Listen to your customers.
- Laugh, smile and have fun