Executive management requires a dedicated and detailed service. Executives have a level of expectation that must be exceeded in every interaction.
In my experience, senior executives prefer to have one person that they call upon for IT Support. That person is able to help even when an executive is incredibly frustrated. Working quickly and accurately, issues can be resolved with a minimal level of disruption
Throughout my career, I have often been the single IT representative allowed to work with senior executives.
Senior executives want results. They expect their IT issues to be resolved quickly and in one visit. It is not uncommon for a senior executive to have highly sensitive data on their screen and I am entrusted with the highest level of confidentiality.
I fully understand the expectations of senior executives. Should they experience a problem I cannot resolve, I will call upon a Subject Matter Expert for assistance, all the while maintaining my position as the single point of contact and keeping the executive informed.
I am completely comfortable working with senior management. I have been asked countless times to sit-in on Board Room meetings, just in case of IT problems. Usually, the discussions in the Board Room are highly confidential. My demonstrated discretion allows me to be present.
I have found it essential to cultivate a solid business relationship with the personal/administrative assistant or secretary of each executive. They become critical when scheduling proactive technical work and in relaying information, should the executive be in a closed-door session.