I began my career in IT Support in 1988.
Over the subsequent years, I have maintained proficiency in tools, techniques, countermeasures and trends in computer and network vulnerabilities, data protection and encryption.
I have a solid background in laptop and desktop support and repair. Additionally, I have performed Windows support beginning with Windows 3.1 through XP, NT, Windows 2000, 7, 8.1, and the subsequent releases of Windows 10. I have also supported network environments including Novell and Microsoft.
I have utilized TCP/IP networking to reserve IP addresses and ranges, to point to selected DNS resources and to perform load balancing.
Using AV tools I have removed virus infections, recovered infected data, and strengthened against future attacks.
I spent many years working in the field in addition to providing onsite support at corporate locations.
I have been able to work on, and support, a wide range of technologies including routers, switches, printers, tablets, laptops, desktops and servers. I work quickly and accurately, keeping the customer updated and following up to ensure customer satisfaction.
"Nick is a true professional. Most of the time that I dealt directly with Nick was when I had an IT Emergency or Urgent Need. Nick always reacted professionally and either took care of the issue himself or assured that the proper resources were assigned. He always follows up and follows through . . . he can be trusted and counted on."